If You're Thinking SaaS or Cloud Did You Consider Virtualization?
Earlier this week I wrote a blog for the Sage ERP Business Management Blog titled 5 Reasons CFOs Are Embracing On-Premise Software. I wrote about how many companies have been taking a closer look at on...
View ArticleIf Business Picks Up Are You a Contender or Pretender?
This morning’s news that Oracle reported a 14% gain in new software license revenue may tell us a few things about where the market is headed and what companies are thinking about the speed of the...
View ArticleHow Do You Manage Your Customer Experience?
Two weeks ago I had the pleasure of speaking at Microsoft in New York City. As a person that deals with customer facing technologies on a day to day basis I had been asked to discuss how small and...
View ArticleThe Challenges of Implementing CRM at CPA Firms
Last week I had a discussion with Seth Fineberg, Technology Editor at Accounting Today, on why CPAs need to consider adopting CRM. Courtesy of Webcpa.com, the conversation overview and Podcast is...
View ArticleOnTheGo™ Sage SalesLogix Mobile App - Top 4 FAQ Answered
There continues to be excitement around the August launch of OnTheGo, the Sage SalesLogix CRM mobile app for iPhone and Android (Blackberry shortly!)We continue to see interest from both SalesLogix...
View ArticleBenefits of Sage SalesLogix Cloud
I recently discussed the Sage SalesLogix Cloud with Sage and the benefits that having a cloud option provides (Watch video).Read More...
View ArticleSage CRM Launches Powerful Exchange Engine
The beauty of working with a provider like Sage Software is that they listen. They actually listen and take advice from partners and clients when there are better ways to do something and they invest...
View ArticleSage Summit: It's All About Connections
I have been at Sage Software’s Summit conference this week where they have attempted to bridge their partner channel and customers together for the first time. As author of the Practical CRM blog I am...
View ArticlePut the Customer Back into CRM
There are so many different approaches to what people call Customer Relationship Management (CRM). Unfortunately, the reason that so many different approaches exist is because many organizations have a...
View ArticleRetaining Team Members with CRM
There are so many aspects of what makes employees productive and countless little things that make your people loyal and dedicated employees. A decade ago many organizations were just figuring out how...
View ArticleCRM: The Gift That Keeps on Giving
Yesterday Nucleus Research, a renowned technology research firm, had a press release stating that Customer Relationship Management (CRM) applications have a $5.60 return for every $1.00 invested in...
View ArticleCRM Collaboration At Its Best
This week we are very fortunate to be hosting a Sage CRM Bootcamp here in our New York City office. Sage Software is fully committed to investing in their partners and has sent some of their key...
View ArticleCRM is an Umbrella for Bad Weather
Over the past couple of weeks here in the Northeast we have started to get reminded about the impending weather that we get hit with right around the time the holidays come and the ball drops in Times...
View ArticleWill CRM Bring You A Happy New Year?
The holiday time is definitely when people do a lot of reflecting, resting, spending time with family and reloading for another run at the “brass ring”, or whatever their big goals in their work and...
View ArticleIs CRM Worth a 2nd Opinion?
On the first day of the New Year I ended up in the Northeast to spend all day with a client that came to us last year from another reseller. We have a significant number of these customers and we...
View ArticleUnderstanding the CRM Options in Sage X3 ERP
While Sage ERP X3 does have a fully integrated CRM module which includes marketing/sales functions that link directly to the Sage ERP X3 Sales features (such as quotation management and sales order...
View ArticleWhich CRM Integration for MAS 90 /200 ERP Is Right for Me?
There is nothing that people like better than having options. Customer Relationship Management (CRM) integration with your accounting system is no different. As Sage has evolved as an organization it...
View ArticleLeveraging CRM to Reduce Stress in the Workplace
As many people who work in human resources know, the biggest cost to any organization is the labor force. There are many factors that affect employees on a day-to-day basis and as a practitioner in...
View ArticleWhich CRM Integration for Sage ERP MAS 500 (becoming Sage 500) is Right for Me?
For those of us in the MAS 500 (becoming Sage 500 ERP) community there have been lots of changes over time. Sometimes they are as simple as changing the name from Acuity to Best Software to Sage...
View ArticleSage ERP X3 Tackles Sage CRM Integration
So here we are at Sage Summit among customers, partners and our software publisher and we are hearing lots of buzz words and promises. The Sage ERP X3 community is flying high with the announcements...
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